Delivered with standard file types for CTRL inter-software integration, CTRL/File allows you to create your types of files for breakdown and precise management of your contacts, depending on the nature of your business relationships. This will ensure you do not lose any information about your business contacts.

Combined with the information security feature of CTRL/Smigg, the concept of "File Type" also allows you to limit the access of each user of the system to one or more specific types of files.

With its management module of pending interventions, CTRL/File becomes a powerful strategic tool for the team manager that aims to increase operational efficiency.

Dynamic intervention management allows each member of a team to view at any time their specific list of outstanding interventions, to take action and document their intervention for the benefit of their supervisor or co-worker who has to continue the intervention or simply to ensure the accuracy of the file history.

Once your task is completed and documented, anyone else in your organization can immediately get direct access to detailed information about your intervention on the case.

The Automatic Intervention Priority Assignment module, a faithful operational companion in intervention management, offers you an automatic prioritization system for incoming interventions. Depending on the type of file and its strategic nature, and depending on the nature of the intervention, you have the freedom to configure a detailed prioritization matrix. Your urgent requests are processed urgently, as they should!

With its centralized and secure architecture, CTRL/File leaves no room for inefficiency.

Set up your management tool the way you want it with, for example, an unlimited number of resources (human or material), agenda books (multi-source, daily, weekly, monthly or other formats) or working groups.

Also, the CTRL/File agenda optimizes your working range by including an availability search function that can be used to meet needs or to perform searches that require a great deal of management flexibility. Its use allows as much the search for available ranges for a given resource as the combination of different resources for a specific purpose.

Whatever your business context is, for example, the management of equipment and professionals in one or more branches, CTRL/File allows you to create customized appointment books for a vision adapted to your needs.

Each type of activity can also have an appointment colour to give you a clear view of the planned day or week. 

This visual attribute is also used at the level of "Not Available" by resource, a concept associated with the notion of absence (dinner, holidays, etc.) that can be "Total" or "Partial" to adapt your management schedule to deal with possible exceptions.

CTRL/File also offers a "Contextual Assistance" module which allows you to define your most common standardized processes and to suggest them to the user in charge of an intervention. Using an artificial intelligence approach, the function combines the analysis of the descriptive content of the intervention with a series of rules and customized parameters to determine and suggest the best business rules to apply in each specific context. 

The more an experienced manager infuses his vision into it, the more accurate the help system becomes, and the more it transforms itself into a decision support system (DSS) for the newly recruited resource. You then get tangible benefits since any new resource becomes efficient and operational faster.

To ensure that your information system evolves according to your management needs, each file has a characteristic profile that corresponds to a personalized extension of the basic information stored in the file as such.

Customize management information without limits; you decide what characteristics make up the profile of any one of your files. In doing so, you can analyze each file from different angles by applying various criteria to the created profiles.

You also have a powerful direct mailing tool that can accurately target a series of files for a specific management need. For example, send a request for proposal to several suppliers of a particular specialty or send a sales sheet on a new product to a specific portion of your customer base.