CTRL POLICY ON THE USE OF WEB CONNECTION COOKIES

Last update: 2022-02-08

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CTRL recommends you read its privacy policy in order to learn about the rules it applies in its efforts to protect your personal and confidential information.
 

Details Concerning the Privacy Policy
Throughout the privacy policy, we use the name "CTRL" to refer to all of the products of the CTRL group and its divisions. Where there are differences among our products, they will be specified. Please note that this policy is subject to change without prior notice, including to ensure we comply with any future regulatory amendments. It is therefore your responsibility to verify our privacy policy to ensure that you are in agreement with it.
 

Third-party Websites
CTRL.com contains links to external sites. We are in no way liable for the content of these sites or for the privacy practices they apply with regard to users. Any information you share on these sites is not subject to this privacy policy; rather it is subject to that of the external site, where applicable.
 

Your Personal Information
CTRL undertakes to respect your privacy, and the personal information it collects is handled in accordance with Canadian privacy laws. Our websites do not collect any complete data of a personal nature that would enable an individual to be accurately identified. The data you may be asked to share is very limited. This information is used to help us address your needs.

If you contact us to let us know that your personal information is incorrect or untrue, or if you feel it is being used inappropriately, we undertake to correct, update, or delete it, as per the reason and your request.

 

Information Sent by Email or Included on Forms
If you voluntarily provide us your personal and/or confidential information, either by email or on a form, CTRL undertakes to ensure the protection of such information in the same manner as any other written document, unless otherwise specified. We use the required information to allow our team to answer your questions or to follow up on your requests for information or services, so as to address your needs as effectively as possible.
 

Use and Storage of Cookies by CTRL
The Merriam-Webster Dictionary defines "cookie" as a small file or part of a file stored on a World Wide Web user's computer, created and subsequently read by a website server, and containing personal information (such as a user identification code, customized preferences, or a record of pages visited).

Please note that different cookies may be used from time to time by CTRL in order to provide a better experience to our website users. These cookies allow us to analyze the performance of our sites, especially with regard to different basic statistics, for example, pages that are consulted, bounce rates, and visit duration, which helps us constantly improve the user experience. Since cookies are constructed from microdata files, they are automatically anonymized.

Other cookies are used to enable our customers to use certain functionalities and access various virtual services, particularly those that allow them to remain connected and to take advantage of certain functionalities on the CTRL customer portal.


Strictly Necessary Cookies

Strictly necessary cookies allow CTRL sites to be used by activating basic functions such as browsing from one page to another and access to secure zones. Without these cookies, our website would not be able to function properly.

Cookie Name Description Supplier Type Expiry
ASPSESSIONID# Stores the state of users through their page requests ctrl.com HTTP Session
CONSENT Required for GDPR compliance of the website and used to detect whether the visitor accepted the "marketing" category in the cookie banner youtube.com HTTP 2 years
CookieConsent Registers the state of the user's consent cookie for the current domain ctrl.com HTTP 1 day
test_cookie Used to determine whether the visitor's browser supports cookies doubleclick.net HTTP 1 day


Analytics Cookies

Analytics cookies enable us to understand how visitors interact with our websites by collecting information in a completely anonymous manner.

Cookie Name Description Supplier Type Expiry
_clck Collects data on user browsing and behavior on the website in order to compile analytics reports and heatmaps for the site owner ctrl.com HTTP 1 year
_clsk Used for internal analytics by storing statistical data on user behavior ctrl.com HTTP 1 day
_cltk Used for internal analytics by storing statistical data on user behavior ctrl.com HTML Session
_ga Registers a unique ID used to generate statistical data on the way visitors use the website ctrl.com HTTP 2 years
_ga_# Used by Google Analytics to collect information on the number of times a user has visited the site, as well as the dates of the first and most recent visit ctrl.com HTTP 2 years
_gat Used by Google Analytics to throttle the request rate ctrl.com HTTP 1 day
_gid Registers a unique ID used to generate statistical data on the way visitors use the website ctrl.com HTTP 2 years
c.gif Collects data on user browsing and behavior on the website in order to compile analytics reports and heatmaps for the site owner c.clarity.ms Pixel Session
CLID Collects data on user browsing and behavior on the website in order to compile analytics reports and heatmaps for the site owner clarity.ms HTTP 1 year
collect Used to send information to Google Analytics on the user's device and behavior. This cookie tracks the visitor across devices and marketing channels. google-analytics.com Pixel Session


Marketing Cookies

Marketing cookies are used to track visitors across websites in order to show relevant and engaging advertisements for individual users, i.e., content that is more interesting for editors and third-party advertisers.

Cookie Name Description Supplier Type Expiry
ads/gau-audiences Used by Google AdWords to re-engage those visitors most likely to convert to customers based on their online behavior google.com Pixel Session
ANONCHK Data about visitors that is stored after several visits and websites, to measure the performance of online advertisements c.clarity.ms HTTP 1 day
IDE Used by Google DoubleClick to store and report user actions after having seen or clicked on a third-party ad, with a view to measuring the performance of the ad in question and showing targeted ads to the user doubleclick.net HTTP 1 year
MUID Widely used to store Microsoft user ID in order to allow synchronizing of ID across Microsoft domains clarity.ms HTTP 1 year
Pagead/1p-user-list/# Used to track users who have shown an interest in a particular product or service across multiple websites. Detects how the user navigates between sites. This helps to measure advertising efficacy and facilitate payment of referral fees between websites. google.com Pixel Session
SM Registers a unique ID in order to identify the user's device during their visits through websites that use the same advertising network, for the purpose of showing targeted ads c.clarity.ms HTTP Session
SRM_B Tracks user interactions with the search bar function, in order to show related products and services bing.com HTTP 1 year
VISITOR_INFO1_LIVE Measures the user's bandwidth on pages with embedded YouTube videos youtube.com HTTP 179 days
YSC Registers a unique ID to store statistics on the YouTube videos the user has watched youtube.com HTTP Session
yt.innertube::nextld Registers a unique ID to store statistics on the YouTube videos the user has watched youtube.com HTML Persistent
yt.innertube::requests Registers a unique ID to store statistics on the YouTube videos the user has watched youtube.com HTML Persistent
yt-remote-cast-available Registers user's video player preferences based on embedded YouTube video youtube.com HTML Session
yt-remote-cast-installed Registers user's video player preferences based on embedded YouTube video youtube.com HTML Session
yt-remote-connected-devices Registers user's video player preferences based on embedded YouTube video youtube.com HTML Persistent
yt-remote-device-id Registers user's video player preferences based on embedded YouTube video youtube.com HTML Persistent
yt-remote-fast-check-period Registers user's video player preferences based on embedded YouTube video youtube.com HTML Session
yt-remote-session-app Registers user's video player preferences based on embedded YouTube video youtube.com HTML Session
yt-remote-session-name Registers user's video player preferences based on embedded YouTube video youtube.com HTML Session


Please note that we only store cookies for the duration required to achieve our pre-established objectives, specifically those for statistical and general marketing purposes.

Important: At any time, you can delete cookies from the Settings page on your browser.

Contact Us
If you have any questions about the way we handle your personal information, or if you wish to exercise your rights under this privacy policy, please contact us by means of one of the communication channels listed under the Contact Us tab. You can also write to us using the Contact Us option on the right side of your screen.

For more details on this policy or to reach out to CTRL for any reason whatsoever, please contact us at :

CTRL Informatique Ltée
3650 boulevard Wilfrid-Hamel, Quebec City, Quebec G1P 2J2, Canada
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