Job
Accounting software support consultant - Telecommuting available

Job Summary Description

CTRL is a dynamic company with a human scale and more than 50 employees, which manufactures, implements and offers support for our integrated management software (ERP). Our clientele is made up of several major players in different sectors, such as optometry, aesthetics, construction and dentistry, to name but a few, which makes our work varied and very interesting.

Key Responsibilities:

Provide telephone support for our ERP software (accounting, purchase orders, inventory management, project management, etc.)
Diagnose issues encountered by clients when using their applications and find solutions to resolve them
Perform data testing and validation following new updates to supported applications
Work as part of a team with other software support advisors to meet our clients’ needs and ensure their satisfaction

Required Skills:

3 to 5 years of professional experience in the field of financial management.
Academic background in financial management (completed DEC in Administrative Technology).
Excellent communication skills and a natural aptitude for customer service.
Excellent practical knowledge of one or more leading accounting software programs.
Proficiency in using major office software, including: Word^®, Excel^®, PowerPoint^®, etc.
Intermediate to advanced English proficiency (spoken and written) to handle customer inquiries.

The following characteristics are significant assets for the potential candidate:

Demonstrated effectiveness in managing work in progress and project management.
Knowledge of one or more CTRL software programs would be an asset.

What we offer:

We offer you a collaborative environment within a skilled, friendly, and dynamic team that’s constantly striving to improve and is always open to new ideas. Want to make a difference? We’ve got the perfect place for you!

More specifically, here’s what awaits you:

A close-knit and dynamic team: themed happy hours: Soccer, Gin Tasting, Board Games, LAN Party, Laser Tag, etc. A private terrace with a barbecue that offers a great place for us to get to know each other better.
A friendly workspace: open spaces, ergonomics redesigned to foster collaboration, recently upgraded furniture for optimal comfort, and several shared meeting rooms.
A prime location: our headquarters is situated in a pleasant and accessible area, just steps away from the Saint-Charles and Berger rivers linear park. Restaurants, a gym, and amenities are also nearby!
Snacks and beverages available in the cafeteria.
Free coffee
Training program and tuition reimbursement.
Group insurance and pension, and retirement savings plans.