Job
IT Technician, Technological Support - Teleworking Available

Job Summary Description

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Thanks to the contribution of its “ERP Management Solutions”, “Web”, and “IT Infrastructures” divisions, the CTRL Group has established itself for over 25 years as a Quebec leader in the IT field.

Under the direction of the technical director of the infrastructure division (Solutions Ti Technologies), the IT technician in technological support has the mandate to act as a point of contact between the clients and the various IT departments to resolve the incidents and process the requests coming from the clients or users.

Our team of specialists is looking for an IT technician for a permanent position of 37.5 hours per week, from Monday to Friday. Teleworking is possible, even after the pandemic.

OUR DAYS WILL CONSIST OF THE FOLLOWING ACTIVITIES:
 

  • Respond to support request;
  • Diagnose and resolve office, application, and network incidents;
  • Feed and maintain the knowledge base to ensure and maintain high standards of customer service;
  • Support and configure Microsoft 365 and Exchange emails;
  • Install and configure software and applications;
  • Configure and maintain remote workstations and servers, equipment and computer networks.
     
     

WHAT AWAITS YOU:

  • An onboarding process to quickly familiarize you with your work environment and our services;
  • An exceptional team and working atmosphere;
  • Various activities organized by our social club and the department;
  • A group insurance program paid in part by the employer and access to an employee assistance program (EAP);
  • A training calendar to perfect your knowledge;
  • Paid sick leave;
  • Employee discounts.
     

 
EXPECTED COMPETENCIES:
 

  • Have a college diploma in computer skills development or the equivalent;
  • Have at least two (2) years of experience in the labour market;
  • Know or master Windows environments, including 2019, 2016, 2012, and 2008 servers;
  • Knowledge about email migrations, Microsoft Windows Server, AD, DHCP, DNS;
  • Knowledge of Microsoft 365 products, including the installation, management, and handling of Office, Exchange emails, OneDrive and Teams;
  • Strong orientation towards customer service;
  • Excellent analytical and problem-solving skills;
  • Autonomous and quickly adapt to unforeseen situations.
     

  CONSIDERED AS AN ASSET:

  • Sharepoint technical knowledge;
  • Proficiency in the English language.
To discuss
37.5 h - Full time
Permanent
Day

Requirements

Level of studies
College
Diploma
Completed
Years of experience
2 years
Written Language
Fr: Advanced
En: Advanced
Spoken Language
Fr: Advanced
En: Advenced

Avantages

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Insurance
Insurance
Floating Leave Days
Floating Leave Days
Computer Purchase Program
Computer Purchase Program
Employee Assistance Program (EAP)
Employee Assistance Program (EAP)
Training and Development Program
Training and Development Program
Recognition Program
Recognition Program
Retirement and Retirement Savings Plan
Retirement and Retirement Savings Plan
Reimbursement of Tuition Fees
Reimbursement of Tuition Fees
Free Parking
Free Parking
Nearby Public Transit
Nearby Public Transit