Job
Software Support Advisor - Dental Sector

We offer a multitude of benefits for our employees, such as:

• A very active social club
  
• A friendly workspace at the office
  
• The possibility of teleworking
  
• Free fuel (coffee, tea, herbal tea) of your choice at the office!
  
• Modular group insurance plan
  
• Tuition reimbursement
  
• Recognition program
  
• Pension plan
  
• Employee assistance program
  
• Computer purchase program
  
• Snacks and drinks available in the cafeteria
  
• Private terrace with barbecue to enjoy the summer

The role of the advisor is to provide technical support and management assistance to CTRL/Progident software users by phone or internet with a passionate team with an impressive team spirit.

 
Main responsibilities of the position:

• Provide telephone support for our dental ERP software (appointment scheduling, billing, document management, clinical notes, etc.)
  
• Diagnose problems encountered by customers when using their applications and find solutions to resolve them
  
• Perform testing and data validation following new developments to supported applications
  
• Work as part of a team with other software support advisors to meet the needs of our customers and ensure their satisfaction

 
Required skills:

• 3 to 5 years of work experience in the dental field.
  
• Education level: High school
  
• Excellent communication skills and a natural aptitude for customer service.
  
• Excellent working knowledge of one or more recognized accounting software programs.
  
• Good knowledge of the main office software programs, including MS Word, Excel, PowerPoint, etc.
  
• Intermediate to advanced English (spoken and written) to respond to customer requests.

 
The following characteristics are important assets for potential candidates:

• Knowledge of one or more CTRL or Progident software programs would be an asset.